FAQ

Q1: How do I place an order?
Ordering is easy and fast with these four steps:

Browse Products: Add your desired items to the cart.

Enter Details: Provide accurate shipping information at checkout.

Secure Payment: We accept major cards (Visa, Mastercard, American Express, Discover), processed via an encrypted payment gateway.

Order Confirmation: After payment, you'll receive a confirmation email, and we’ll start processing your order.
Security Assurance: Your payment info is protected via PCI-DSS certification and end-to-end encryption. We don’t store sensitive card details, ensuring 100% security.

Q2: Is my payment info secure?
Absolutely. We use two layers of security:

Global Standards: Our payment platform is PCI-DSS certified.

Bank-Level Encryption: SSL/TLS encryption ensures that your sensitive data is secure, even from our staff.

2. Order Shipping & Delivery Time (USA Direct Shipping Advantage)
Q3: Where will my order be shipped from, and how long will it take?
All products ship directly from our USA warehouse.

Order Processing: Orders are processed within 2 business days after confirmation.

Delivery Time:

     Domestic (USA): 3-5 business days.

     International: Typically 7-15 business days.

3. Customs & Import Taxes (All-Inclusive Service)
Q4: Will I need to pay extra customs or import taxes?
No, everything is included:

All-Inclusive Pricing: Your checkout total covers product price, shipping, import duties, and VAT.

No Hidden Fees: No extra charges upon delivery. We handle all customs and taxes.

Smooth Delivery: With taxes prepaid, your package clears customs hassle-free.

4. Order Tracking & After-Sales Support
Q5: How can I track my order?
Track your order in real-time with:

Email Notifications: Receive tracking info after shipping.

Account Tracking: View updates in “Order History” on our website.

Official Tracking: Use the tracking number on UPS, DHL, FedEx, etc.

Contact Us
For questions about ordering, payments, shipping, or returns, contact us:

Email: ModuCoreService@outlook.com

Response Time: We respond within 24 hours on business days.